We are able to provide a suit of dental reception training programmes to practices, based upon their individual needs. As each practice is different, training is tailored to the practice requirements. All our training programs are designed to provide lasting results – not just a temporary boost. Our dental reception training courses include the following issues and practices can choose some or all of the topics for their training sessions. In order to choose the correct training, ask yourself the following:What do you want to achieve from the dental reception training? Who is it aimed at?
First impressions “listening skills??? How to answer the telephone / welcome the patients into the practice, making appointments, communication, new patient enquiries, what to say and what not to say, how to ask for money, data protection/confidentiality, what will you learn? At the end of this dental reception training course you will be confident in:
Patient Acceptance Policies Body language / Non verbal Communication Win Win Situations FTA’s/DNA’s Handling awkward questions Deflecting Hostility Handling Complaints Customer services Recalls Accounts Upselling Explanation of treatment plans Role Play Team management Time Management Stress Management Diary Management Targets What will you learn? At the end of this dental reception training course you will be confident in:
A further level can be provided to offer specific sales support/training. £POA These dental reception training sessions can be provided on a One-to-one coaching basis or indeed a Customised in house practice program. We can also offer Open courses for multiple surgery practices/group practices. All of the above are designed to make your patents feel good and give them the WOW factor, encouraging them to return and keep returning, and also to recommend their friends.