Your Receptionist Is The First & Last Person Your Patients Speak To. Ensure That You Give The Best Impression With Our Reception Training

Dental Reception Training For Your Practice

Dental Reception Training Courses

Make your dental practice more professional with our range of courses

We are able to provide a suit of dental reception training programmes to practices, based upon their individual needs. As each practice is different, training is tailored to the practice requirements. All our training programs are designed to provide lasting results – not just a temporary boost. Our dental reception training courses include the following issues and practices can choose some or all of the topics for their training sessions. In order to choose the correct training, ask yourself the following:What do you want to achieve from the dental reception training? Who is it aimed at?

Level 1:  Fundamental Dental Communication skills / "A Dental Receptionists’ tool kit part 1

First impressions “listening skills??? How to answer the telephone / welcome the patients into the practice, making appointments, communication, new patient enquiries, what to say and what not to say, how to ask for money, data protection/confidentiality, what will you learn? At the end of this dental reception training course you will be confident in:

  • answering all your calls politely, warmly and professionally
  • recognising the importance of creating an excellent first impression
  • making patients feel welcome and at ease
  • building a rapport with new and regular patients
  • how to deal with taking telephone calls and dealing with patients at the desk at the same time
  • answering questions with the relevant answers
  • asking for money
  • making appropriate appointments

Level 2 : Advanced Dental Communication skills / "A Dental Receptionists’ tool kit part 2"

Patient Acceptance Policies Body language / Non verbal Communication Win Win Situations FTA’s/DNA’s Handling awkward questions Deflecting Hostility Handling Complaints Customer services Recalls Accounts Upselling Explanation of treatment plans Role Play Team management Time Management Stress Management Diary Management Targets What will you learn? At the end of this dental reception training course you will be confident in:

  • understanding how a practice acceptance policy works
  • understanding body language
  • knowing what a WIN/WIN situation is and how to try and get more of them!
  • handling awkward questions and deflecting hostility
  • the FTA process
  • Giving excellent customer service
  • the recall process
  • handling accounts
  • Upselling: both treatments and OHP’s
  • explaining and giving advice on treatment plans
  • understanding the need for role play, team management, stress management and diary management
  • your targets

Dental Reception Training Bespoke Level

A further level can be provided to offer specific sales support/training. £POA These dental reception training sessions can be provided on a One-to-one coaching basis or indeed a Customised in house practice program. We can also offer Open courses for multiple surgery practices/group practices. All of the above are designed to make your patents feel good and give them the WOW factor, encouraging them to return and keep returning, and also to recommend their friends.

  • We listen to your aims/goals/objectives
  • We tailor the dental reception training course to yours and your patients needs
  • We help you achieve your goals

For more information call us on 01767 626 398 or email us at